Author Archives: Ghennipher

I’m a social media researcher and consultant.

I’ve helped large and small companies increase conversions and implement successful Internet and Digital Marketing campaigns since 1998. Additionally, I track how companies use social media networks to manage their reputation, and use this information to help companies connect with their customers. I started researching corporate social media usage shortly before my internship with Joel Postman in writing the SocialCorp: Social Media Goes Corporate book.

If you know of a company making noteworthy use of social media in a good or bad way, let me know about them and I’ll feature them on the blog, or lead their social media initiatives as a contract Digital Media Marketing Consultant.

Merchants Looking For New Ways to Maximize Revenue Potential

80 per­cent of mid-​​​​sized mer­chants see e-​​​​commerce growth as very impor­tant or crit­i­cal to their over­all busi­ness in the next 1–3 years. While dri­ving rev­enue should be the objec­tive of every com­pany, 40 per­cent of the mer­chants sur­veyed said they are not sat­is­fied with their site’s cur­rent shop­ping expe­ri­ence, as it per­tains to max­i­miz­ing rev­enue

Energy Solutions Takes on the Blogosphere

Last week, Energy Solu­tions invited a group of blog­gers on a tour of it’s Clive facil­ity in Tooele, Utah. If you know any­thing about the com­pany, you also know that they get a bad rap for the work they do, so they’re work­ing to man­age that bad rap by reach­ing out to the com­mu­nity and clear­ing up mis­con­cep­tions

Join Utah Bloggers and Businesses at EVO Conference

If you run a #Utah busi­nesses or a blog, join us June 24–26 at the  beau­ti­ful Canyons Resort in Park City, Utah for the #EVO­Conf (The Evo­lu­tion of Women in Social Media) and get Local Love (i.e a spe­cial rate and a chance to be selected for entrance to an invite-​​​​only post-​​​​session busi­ness round­table). Reg­is­ter here: http://ht.ly/1WODf, &

TEDxUoU — TED Event in Salt Lake City

Fri­day, June 4, 2010 TED offi­cially came to Utah. TEDx, a new pro­gram that brings TED-​​​​quality talks to local com­mu­ni­ties launched it’s first event in Salt Lake City at the Uni­ver­sity of Utah. The first pre­sen­ter was Tom Van­der Ark, for­mer exec­u­tive direc­tor of the Bill and Melinda Gates Foun­da­tion, who is work­ing on a new idea

Problems With Social Metrics

Image via Wikipedia A while ago, I wrote a blog post on 5 ways to mea­sure suc­cess with social media mar­ket­ing. Today I ran across a great real-​​​​world exam­ple of the dif­fi­cul­ties mar­keters have when set­ting up and mea­sur­ing mean­ing­ful met­rics in social mar­ket­ing from Aliza Sher­man at Web Worker Daily. I agree whole­heart­edly with Aliza Sher­man’s point that we

A Brave New World for Retail Transactions

FinancialPost.com just posted an inter­view with eBay’s Scott Thomp­son, who believes that in the very near future, all finan­cial trans­ac­tions will be “smart trans­ac­tions”. This has far-​​​​reaching impli­ca­tions for social mar­keters as we develop inte­grated new media mar­ket­ing strate­gies and cam­paigns. Con­sid­er­ing the ubiq­uity of Pay­Pal, mar­keters would be wise to part­ner with devel­op­ers who

Leveraging Geolocation Marketing Services: The Pitfalls

I really enjoyed the sage per­spec­tive in this arti­cle from Dave Curry (AdAge) about geolo­ca­tion, and the pos­si­ble per­sonal and indus­try pit­falls it could bring on. We’ve def­i­nitely turned a cor­ner, and mar­ket­ing will never be the same now that the tech­nol­ogy has finally caught up to advertiser’s need for mobile mar­ket­ing. If you’re think­ing about