Customer Survey Hell

Please Stop Distilling Every Brand Experience in my Life Down to a Scale of 1– 5

On June 13, 2011, in Social Marketing, by Ghennipher
0

Thanks for vis­it­ing. Will you please rate your read­ing expe­ri­ence? Wait, this one is even bet­ter… We’d like your feed­back. Thank you for vis­it­ing my web­site. You have been ran­domly selected to par­tic­i­pâté in a cus­tomer sat­is­fac­tion sur­vey to let me know how I can improve your web­site expe­ri­ence. The sur­vey is designed to mea­sure your entire […]

DrRuth-Ghenn

Women Leaders in Technology Aren’t Hard to Find — They’ll be in San Jose Sept. 12 — 14, 2010

On September 13, 2010, in Business, by Ghennipher
0

Lately there’s been a lot of buzz in the tech­nol­ogy and VC  event and con­fer­ence worlds that the rea­son they don’t have a com­ple­men­tary lineup of women speak­ers com­pared to the num­ber of men they have is due to the fact that there sim­ply aren’t enough women in tech­nol­ogy. Many female lead­ers involved in tech­nol­ogy have spoken […]

Managing Business Outcomes in Social Media

On September 7, 2010, in Social Media, by Ghennipher
0

Today’s online mar­keters have more ana­lyt­i­cal tools than any gen­er­a­tion before to track web­site usage. Amaz­ingly enough, indus­try pro­fes­sion­als, on the whole, lack knowl­edge of the buy­ing process from the customer’s per­spec­tive. The tools we use track crude sales met­rics, which make it dif­fi­cult to under­stand what is truly impor­tant to cus­tomers. Social media, however, […]

Merchants Looking For New Ways to Maximize Revenue Potential

On August 2, 2010, in Internet Marketing/SEM, by Ghennipher
0

80 per­cent of mid-​​​​sized mer­chants see e-​​​​commerce growth as very impor­tant or crit­i­cal to their over­all busi­ness in the next 1–3 years. While dri­ving rev­enue should be the objec­tive of every com­pany, 40 per­cent of the mer­chants sur­veyed said they are not sat­is­fied with their site’s cur­rent shop­ping expe­ri­ence, as it per­tains to max­i­miz­ing revenue […]

Join Utah Bloggers and Businesses at EVO Conference

On June 10, 2010, in Business, by Ghennipher
0

If you run a #Utah busi­nesses or a blog, join us June 24–26 at the  beau­ti­ful Canyons Resort in Park City, Utah for the #EVO­Conf (The Evo­lu­tion of Women in Social Media) and get Local Love (i.e a spe­cial rate and a chance to be selected for entrance to an invite-​​​​only post-​​​​session busi­ness round­table). Reg­is­ter here: http://ht.ly/1WODf, & […]

Problems With Social Metrics

On May 26, 2010, in Social Marketing, by Ghennipher
1

Image via Wikipedia A while ago, I wrote a blog post on 5 ways to mea­sure suc­cess with social media mar­ket­ing. Today I ran across a great real-​​​​world exam­ple of the dif­fi­cul­ties mar­keters have when set­ting up and mea­sur­ing mean­ing­ful met­rics in social mar­ket­ing from Aliza Sher­man at Web Worker Daily. I agree whole­heart­edly with Aliza Sher­man’s point that we […]

A Brave New World for Retail Transactions

On May 26, 2010, in Business, by Ghennipher
0

FinancialPost.com just posted an inter­view with eBay’s Scott Thomp­son, who believes that in the very near future, all finan­cial trans­ac­tions will be “smart trans­ac­tions”. This has far-​​​​reaching impli­ca­tions for social mar­keters as we develop inte­grated new media mar­ket­ing strate­gies and cam­paigns. Con­sid­er­ing the ubiq­uity of Pay­Pal, mar­keters would be wise to part­ner with devel­op­ers who […]

Page 1 of 212

Looking for something?

Use the form below to search the site:


Still not finding what you're looking for? Drop a comment on a post or contact us so we can take care of it!