Managing Business Outcomes in Social Media

On September 7, 2010, in Social Media, by Ghennipher
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Today’s online mar­keters have more ana­lyt­i­cal tools than any gen­er­a­tion before to track web­site usage. Amaz­ingly enough, indus­try pro­fes­sion­als, on the whole, lack knowl­edge of the buy­ing process from the customer’s per­spec­tive. The tools we use track crude sales met­rics, which make it dif­fi­cult to under­stand what is truly impor­tant to cus­tomers. Social media, however, […]

Problems With Social Metrics

On May 26, 2010, in Social Marketing, by Ghennipher
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Image via Wikipedia A while ago, I wrote a blog post on 5 ways to mea­sure suc­cess with social media mar­ket­ing. Today I ran across a great real-​​​​world exam­ple of the dif­fi­cul­ties mar­keters have when set­ting up and mea­sur­ing mean­ing­ful met­rics in social mar­ket­ing from Aliza Sher­man at Web Worker Daily. I agree whole­heart­edly with Aliza Sher­man’s point that we […]

Location-​​Based Mobile Marketing’s Value Chain

On March 16, 2010, in Location-Based Marketing, by Ghennipher
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Location-​​​​based ser­vices are all the rage lately, what with the tech­nol­ogy finally catch­ing up to this long-​​​​cherished and valu­able ser­vice. Ever won­der about the value-​​​​chain of location-​​​​based ser­vices ? What are the suc­cess­ful busi­ness mod­els and pay­ment schemes for location-​​​​based ser­vices? What are the trends for the mobile loca­tion ser­vices mar­ket? I found a rather pricey, but […]

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