SMicons

Is Social Media A Sustainable Business Marketing Model?

On July 8, 2011, in Social Marketing, Social Media, by Ghennipher
0

It seems that among some peo­ple in the IT world, there’s a strong sen­ti­ment that social media is a fad. My com­men­tary on this is at my busi­ness site. Read the rest of the article here.  

Customer Survey Hell

Please Stop Distilling Every Brand Experience in my Life Down to a Scale of 1– 5

On June 13, 2011, in Social Marketing, by Ghennipher
0

Thanks for vis­it­ing. Will you please rate your read­ing expe­ri­ence? Wait, this one is even bet­ter… We’d like your feed­back. Thank you for vis­it­ing my web­site. You have been ran­domly selected to par­tic­i­pâté in a cus­tomer sat­is­fac­tion sur­vey to let me know how I can improve your web­site expe­ri­ence. The sur­vey is designed to mea­sure your entire […]

Managing Business Outcomes in Social Media

On September 7, 2010, in Social Media, by Ghennipher
0

Today’s online mar­keters have more ana­lyt­i­cal tools than any gen­er­a­tion before to track web­site usage. Amaz­ingly enough, indus­try pro­fes­sion­als, on the whole, lack knowl­edge of the buy­ing process from the customer’s per­spec­tive. The tools we use track crude sales met­rics, which make it dif­fi­cult to under­stand what is truly impor­tant to cus­tomers. Social media, however, […]

Join Utah Bloggers and Businesses at EVO Conference

On June 10, 2010, in Business, by Ghennipher
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If you run a #Utah busi­nesses or a blog, join us June 24–26 at the  beau­ti­ful Canyons Resort in Park City, Utah for the #EVO­Conf (The Evo­lu­tion of Women in Social Media) and get Local Love (i.e a spe­cial rate and a chance to be selected for entrance to an invite-​​​​only post-​​​​session busi­ness round­table). Reg­is­ter here: http://ht.ly/1WODf, & […]

Problems With Social Metrics

On May 26, 2010, in Social Marketing, by Ghennipher
1

Image via Wikipedia A while ago, I wrote a blog post on 5 ways to mea­sure suc­cess with social media mar­ket­ing. Today I ran across a great real-​​​​world exam­ple of the dif­fi­cul­ties mar­keters have when set­ting up and mea­sur­ing mean­ing­ful met­rics in social mar­ket­ing from Aliza Sher­man at Web Worker Daily. I agree whole­heart­edly with Aliza Sher­man’s point that we […]

Location-​​Based Mobile Marketing’s Value Chain

On March 16, 2010, in Location-Based Marketing, by Ghennipher
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Location-​​​​based ser­vices are all the rage lately, what with the tech­nol­ogy finally catch­ing up to this long-​​​​cherished and valu­able ser­vice. Ever won­der about the value-​​​​chain of location-​​​​based ser­vices ? What are the suc­cess­ful busi­ness mod­els and pay­ment schemes for location-​​​​based ser­vices? What are the trends for the mobile loca­tion ser­vices mar­ket? I found a rather pricey, but […]

How Connected Is Your Brand Community?

On February 15, 2010, in Community, by Ghennipher
2

Imag­ine the scene. You’re a woman who has heard great things about a new bou­tique tar­geted to women just like you. You steal away some time from work to go there. The minute you enter the bou­tique, you’re in heaven! You hear kind & lov­ing voices on the bou­tique stereo speak­ers. Video from the CEO is playing […]

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